Refunds

Eligibility

Refunds apply to confirmed programme fees paid to Techvectorbase after a written booking. Browsing this site creates no charge. Consumer cooling-off rights under UK law apply to distance contracts for teaching where you are a consumer and the service has not started, subject to the exceptions below.

Timeframe

Ask for a full refund at least 14 days before the first live session of a cohort or the first desk workshop. After that point, we treat the request as a cancellation with a possible partial refund.

Full refund

A full refund is available if we cancel a cohort, if we refuse a seat after payment, or if you cancel in writing 14 or more days before the start. Reading briefs that have not yet been marked are fully refundable if you withdraw the document the same working day we confirm receipt.

Partial refund

If you cancel between 13 days and 48 hours before start, we retain 25% of the fee as a scheduling cost and refund the rest. After a programme has started, we refund unused weeks only if you have attended no live session in that week and no assignment has been marked, capped at 40% of the fee. The In-house Measurement Desk is quoted as a block; after the first facilitated session, the remainder is not refunded except where we fail to deliver a booked session.

Non-refundable items

Completed reading briefs, marked assignments, and downloaded recordings already issued are not refundable. Travel to Worminster is never refunded by us. Employer purchase orders that you cancel internally after we have reserved tutor time may be billed as the partial amounts above.

Process

Email hello@techvectorbase.digital with the booking reference and whether you want a refund or a transfer to a later cohort. We confirm in writing within five working days.

Processing time and method

Approved refunds go back by the same method as the original payment, typically within 10 working days after approval, longer if your bank or accounts payable cycle is slower. We do not refund onto a different card without a written instruction from the paying organisation.

Cancellation by us

If a tutor is ill and we cannot restaff, we offer a new date or a full refund. We will not substitute a pre-recorded generic webinar as if it were Lift Studio.

Exceptions

We may refuse a refund where materials were downloaded in bulk and the seat appears unused only on paper, or where conduct terms were broken. Statutory rights that cannot be excluded remain.

Contact for refund requests

hello@techvectorbase.digital · 079 2643 6213 · 34 Oxford Rd; City: Worminster; Zip code: BA4 1WE; Country calling code: +44; Country: United Kingdom